When should a small business switch from Google Sheets to a CRM?

Move to a CRM when you cross 50 leads/month, have two or more salespeople, or notice missed follow-ups costing you deals. Below that, Sheets is usually fine.

What is the cheapest reliable CRM for Indian SMBs?

Self-hosted Perfex CRM is the most cost-effective option — Getonto deploys it at a flat ₹199/month with unlimited users, WhatsApp integration and pipeline automation.

Can I migrate data from Google Sheets to a CRM without losing history?

Yes. Most CRMs support CSV import. Map columns to lead fields, preserve created-at timestamps and run a quick QA on 10 rows before full migration.

CRM vs Spreadsheet for Small Business — When to Switch

Honest comparison: when does an Indian SMB need a CRM instead of Google Sheets? Costs, features and migration tips. A practical Getonto guide for Indian SMBs.

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